Legal

Sales Policy

Clear. Transparent. Reliable. The terms that protect both our clients and our team — at every stage of your purchase.

Quotations and Pricing

Unless otherwise stated, all quotes we provide are valid for the period shown on the quote.
Prices are quoted in Australian Dollars (AUD) and include GST unless noted.
Quotations are based on information supplied by the client. Variations in specifications, delivery location, or council requirements may result in a revised quote.
Delivery and installation costs are site-specific and will be confirmed once final site details are reviewed.

An order is confirmed upon receipt of a signed quotation or purchase agreement and a 50% deposit of the total project value.
The balance payment (remaining 50%) is due before shipment or installation of the building.
Staged payment terms may be arranged in writing for larger or custom projects.
All payments must be made by bank transfer or another approved payment method listed on your invoice.

Orders cancelled before production begins may incur a processing fee to cover administrative and design costs.
Orders cancelled after production or shipment has commenced are subject to a non-refundable deposit, as materials and manufacturing costs are already incurred.
Design or layout changes after order confirmation may affect pricing and delivery timeframes.

Standard lead times are 6–10 weeks, depending on the model, order size, and port schedule.
Delays due to customs, transport, weather, or council approvals are beyond our control. Any changes will be communicated promptly.
Delivery includes transport to site and unloading unless otherwise stated.
Cranage, site access, or special handling requirements must be discussed beforehand.
Clients are responsible for ensuring safe and accessible delivery conditions on site.

Installation includes setting up the modular structure, securing it per engineering specifications, and connecting pre-installed utilities (where applicable).
Clients must provide a level site with adequate foundation or footings, access for vehicles or cranes, and any required local approvals or permits.
If site conditions differ from those quoted initially, additional costs may apply for site preparation, equipment, or labour.

All KonBuild structures are covered by a 12-month manufacturer's warranty from the delivery date, covering structural components and workmanship under regular use.
Fixtures and fittings carry their respective manufacturer's warranties.
Warranty claims must be made in writing, with supporting photos and documentation.
The warranty does not cover damage caused by improper installation, misuse, natural disasters, or unauthorised modifications.

All modular buildings supplied comply with the National Construction Code (NCC 2022) and relevant Western Australian variations.
The client is responsible for ensuring compliance with local council requirements, including building permits, zoning, and any additional approvals.
We can assist with documentation and liaise with your local council as part of our service.

Due to the custom nature of modular construction, returns are not accepted once manufacturing has begun.
Refunds are only available where required by the Australian Consumer Law.

Ownership of the building transfers to the client upon receipt of full payment.
Risk (including damage or loss) transfers to the client once the unit is delivered to site or installation has commenced.

KonBuild will not be held liable for delays or non-performance resulting from circumstances beyond our control, including but not limited to weather events, shipping delays, strikes, government restrictions, or material shortages.

All client information, designs, and site details are confidential and used only for project purposes.
We comply with all Australian Privacy Principles regarding data protection.

By confirming your order and paying a deposit, you acknowledge that you have read, understood, and agreed to this Sales Policy.